Contact Us
Why the form is not for sensitive information
Whenever you are about to type account passwords, card numbers, banking details or scans of identity documents into a web form, stop and reconsider. The contact form on this page is a plain text channel; anything you submit through it travels as ordinary message content, not through a dedicated secure upload system. Treat it the same way you would treat a postcard: fine for a general question, never for anything that would let someone else access your player account or your money.
Support staff will never ask you for a password, a full card number or a copy of your passport or driver licence as part of a routine enquiry. If a genuine verification step is required, the operator will direct you to the official account tools inside the site, where the connection is protected. Anything that looks like a request for such material via a form or an unsolicited message should be treated as a red flag, not as a legitimate procedure.
Where to turn if gambling is causing harm
If your play is becoming a problem rather than a pastime, the contact form is not the right place for that conversation. A better first step is the responsible-gambling section of the casino site itself, where the tools for deposit limits, session reminders and self-exclusion usually sit. Those controls can often be set directly from your account settings without needing to contact anyone.
Independent help services in New Zealand operate outside the casino entirely and are free to use. They offer confidential advice, practical strategies and, where needed, referrals to longer-term support. Speaking to someone there does not involve the operator at all, which many players find easier. The team reading this form can answer questions about your account, but they are not counsellors, and they are not the right people to help you set boundaries around your gambling.
Language and response expectations
The team that reads and replies to messages through this form works in English. Send your enquiry in English and you will get a response in the same language. That applies to every part of the message, including the subject line, so keep the whole thing in English from the start.
Turnaround time is not fixed; replies come back as soon as the relevant person is available. Simple questions about account access or a bonus that is not appearing tend to be answered quickly, while anything that needs checking with another department can take longer. If your matter is genuinely urgent, the fastest route is usually the live chat or the in-site help section, which operate on a different schedule from this form.
Before you send anything, check whether the answer is already sitting in the terms and conditions or the FAQ pages listed on the site. Most account, deposit and withdrawal questions are covered there in plain language, and those pages are available around the clock without waiting for a reply.